SUSTAINABLE DEVELOPMENT 4Strategy and organization Break down goals and implement actions Finally, the Group’s Act for Good® approach is systematically > In the 16 countries, management and the operational departments addressed in all communications intended for all employees. The break down Group goals and implement the policies that are Group’s Executive Board thus shares its vision, its ambition and its appropriate to their local environments. Each country then requirements in these areas in a clear and decisive manner. determines its annual action plan – in terms of investment and Since 2017, the implementation of the Act for Good® approach has management – for all the technical and sustainable development been part of the individual objectives of managers in all countries. issues regarding its performance level and targets, by applying Moreover, the key Act for Good® commitments have been the best practices guide for energy, waste, water and certification incorporated into the performance share allocation plans criteria for management. These action plans are then discussed at a special the Group’s main managers. annual meeting that brings together the whole European network, Awareness-raising efforts on sustainable development topics, before being presented to the Group’s Chief Operating Officer. especially environmental ones, were focused in 2017 on developing the > A network of some 30 correspondents covering all the local areas new strategy, raising employee and stakeholder awareness regarding in which we operate is in charge of carrying out local actions and CSR issues facing Klépierre, and the tools and approaches in place reporting on best practices. These correspondents work in close to improve the operational performance of the shopping centers in contact with the teams at the head office. the portfolio. Accordingly, since 2016, the Engineering and Sustainability The operational roll-out of the new strategy across all departments Department has been holding monthly meetings with each country as well as the implementation of the Act for Good® communications and a joint meeting with the representatives of the 16 countries. plan are scheduled for the opening months of 2018. These new regular meetings have made it possible to accelerate Training modules for the operational teams are also scheduled for the action taking, increase information-sharing and build stronger coming year. The goal is to remind trainees about the Group’s CSR cross-functional teams. In addition to these monthly meetings, issues that are directly linked to the daily operation of a shopping all representatives meet in person twice a year for two days of center and to stakeholder engagement. discussions, strategy setting and inter-country collaborative work. Innovate and re-examine the business Supervisory Board The Act for Good® approach aspires to be innovative. The issues addressed change quickly, as do available technologies and solutions; Sustainable that is why Klépierre has connected Act for Good® to its Klépierre ID Development open innovation platform. This platform, which was created in 2016, Committee has been redesigned, enhanced and introduced at the top of the organizational tree. Executive Board Klépierre ID was used to define nine strategic priorities for Klépierre in the area of innovation, all of which include initiatives and suggestions Communications Chief connected with Act for Good® (mobility, new services, new working Department Operating Officer methods) and one more specifically dealing with enabling the (coordination) communities around the shopping centers. Human Engineering Resources and Sustainability Each theme is coordinated by a cross-country multi-expertise team, Department Department CSR Committee and sponsored by a member of the Group’s Executive Committee. Operational pilots are up and running, in cooperation with selected partners (namely, start-ups and entrepreneurs). Employees Support functions Operations Development 170 KLÉPIERRE 2017 REGISTRATION DOCUMENT