SUSTAINABLE DEVELOPMENT 4Act for People Actions implemented following Commitment Survey “You&Klépierre” Improvement of internal communication channels > Group Top 150 Convention at Group level > Let’s Chat, twice monthly meetings of employees with the Chairman of the Executive Board in France and various countries > Roll-out of Workplace > Sourcing expeditions and employee innovation approach > Videos about Group businesses to promote the Group’s main sectors of activities both within and outside the Group Simplifying and streamlining exchanges between > Innovation project incorporating teams that act across the subsidiaries and the head office the subsidiaries and the head office > Reporting optimization workshop conducted by a member of the Group’s Executive Committee Acceleration of the talent management policy. > Mobility newsletter and sharing of employees’ experiences > Talent review > Roll-out of performance reviews, augmenting the assessment interviews These areas of improvement have been taken up by the subsidiaries In Scandinavia, the Work Environment Committee helped draw up as part of their action plan, and local responses such as country a health survey for all employees, which goes hand-in-hand with newsletters are planned. These are to be supplemented by more medical check-ups. 95% of employees participated in this program, specific actions directly linked to the expectations expressed by the which was run by a specialist provider. Additional measures and a teams, such as optimization of social benefits, improvement of the follow-up program were put in place, on an anonymous basis, for those working environment, training and personal development plans. for whom risks were identified. Quality of life at work for employees At end-2017, 75% of Group employees were covered by staff committees or representatives, in terms of health and safety at work. By focusing on the health and well-being of the teams, Klépierre The annual assessment of occupational risks aims to anticipate maintains a low level of absenteeism and gives them a high level of potential risks, monitor actions and recall procedures in France. A attention, encouraging their involvement and a high quality of service report is made to the Occupational Risks Committee which brings to customers. together multidisciplinary teams including internal audit and control Quality of life at work is included in the Group CSR materiality matrix and the HR Department. as one of the issues that have received a consensus from internal Local initiatives are deployed to offer greater flexibility to employees. and external stakeholders; the health and safety of employees is also Teleworking and flexible hours are offered under certain conditions, a major priority in the matrix. depending on the country. To reinforce its policy in favor of health and well-being in the workplace, the Group is committed to ensuring that 100% of Developing well-being at work its employees benefit from a measure to enhance their work- The tenth “Klécup”, the Group’s life balance by 2022. These commitments are made by the Group’s sailing race, gathered 48 employees extended Executive Committee. from 13 countries for three days of Ensuring a high-quality working environment requires awareness racing in Brittany. raising and training for all managers and their employees, as well In France, Klépierre is sponsor of as regular monitoring of procedures and actions to be taken and “Foulées de l'Immobilier”, a running initiatives for the well-being of the teams. event open to all professionals in The action plan to detect and prevent psychosocial risks continues. the sector. In 2017, the Klépierre Psychosocial risks awareness actions were also conducted among the teams won the first 1st connected members of the Group’s Executive Committee and the management of race challenge held during that the Spanish subsidiary before the deployment of training for managers event. A sports training program in 2018. and yoga classes are ongoing at This is in line with the actions taken since 2016 with, in particular, the the Paris head office, and massages setting up of a dedicated, free and anonymous psychological helpline are offered to employees in some provided by AXIS MUNDI in France, an independent expert. The same subsidiaries. Sports initiatives measure has been implemented in Turkey. between work colleagues are in place in most countries, at the initiative of both the Company or employees, thereby encouraging setting new The accountability of managers for team health and safety matters standards and team spirit. In some countries, the Company financially is also raised through training courses on employment law, delivered supports sporting activities. in France to managers in office and a part of the training of any new At the initiative of a few employees a connected race challenge was managers hired or promoted. launched in early January 2018: the “Let’s Sport Klépierre Challenge This approach is done in cooperation with staff representatives in the 2018”; each employee posts online, on Workplace, his or her race countries where they are present. For example, a collective bargaining performances, which are added up within a given country. agreement on the right to turn off has been signed in France with staff representatives. Applicable to all employees, it includes the proper use of digital communication tools. 196 KLÉPIERRE 2017 REGISTRATION DOCUMENT