SUSTAINABLE DEVELOPMENT Act for People 4 > air and water quality: the Group ensures that air inlets are free of 4.4.3 Employees major sources of pollution, and that a satisfactory amount of fresh air constantly comes into the centers. The risk of Legionnaires’ Klépierre provides its employees with a high-quality and stimulating disease is controlled via regular tests on the technical equipment. working environment to encourage their involvement and the continuous improvement of practices, both of which are essential Secondly, Klépierre runs healthcare and well-being promotional for the Group’s long-term success. In its new Act for Good® strategy, campaigns in its shopping centers. In 2017, 32% of its shopping centers Klépierre is more generally committed to offering its employees a ran at least one campaign in this area. Initiatives have varied according positive experience, with the same ambition as the one that governs to centers and countries. They relate both to the promotion of regular the optimization of the visitor experience. sporting activity (information on competitions or local sports events) and to meetings with healthcare or nutrition professionals. A working environment that promotes Many centers have hosted blood donation campaigns. A well-being communication and agility week was organized in the Campania center in Naples, Italy. As part of its Act for Good® strategy, Klépierre is aiming for Long-term and direct social dialog all shopping centers to be promoting healthcare and well- being by 2022. The Group believes that the quality of social dialog contributes to its Klépierre also involves its retail tenants in this approach by ensuring collective performance, its agility and the success of transformations. that they have the visibility and resources necessary for conducting The review of the materiality matrix strengthened this objective, which campaigns in this area. In 2017, 88% of centers ran at least one was already firmly embedded in the Group’s practices, by making sustainable development awareness campaign for their tenants. social dialog with stakeholders (including employees) a strong priority. In the vast majority of cases, these campaigns were disseminated Social dialog is built in the subsidiaries, with staff representatives and using newsletters sent to the tenants. Several centers also ran water company management. recycling awareness campaigns. In France, for example, social dialog in 2017 took the form of more than Lastly, the well-being of visitors to centers also involves a sense of 30 meetings with staff representatives and the negotiation of four security. Center safety and security is an absolute priority for Klépierre. collective bargaining agreements, including the collective bargaining 2017 was marked by an increased level of security, with the installation agreement on the right to turn off of May 10, 2017 and the agreement of perimeter protection at all centers. The teams were fully mobilized, on professional gender equality, signed on July 31, 2017. All employees allowing the shopping centers to continue welcoming the public in France can access these agreements from a dedicated page on against a backdrop of increased security measures. the HR intranet. In 2017, 96% of French centers were equipped with CSMS systems In the Netherlands, 15 meetings were held with the Works Council, (computer-based safety management systems). This system dealing in particular with the establishment of a new pension plan. ensures correct implementation of preventive actions and effective In each country in which it operates, Klépierre complies with management of incidents through traceability and information sharing the legal requirements in matters of freedom of association and (with the police, etc.). collective bargaining in order to maintain a constructive dialog with This responsiveness and level of security are the direct result of the all employees. In 2017, 64% of Group employees were covered by a steps taken over the past number of years to analyze risks more collective bargaining agreement. closely and better control them across all countries in which the Group Klépierre goes beyond fulfilling its obligations and structures new operates. The steps taken by the Group to ensure a high level of safety forms of social dialog in all countries, facilitating interaction. and security in its centers are described in section 1.9.4 “Control The Group is in favor of direct and transparent discussions between measures addressing major risks” of this registration document. executives and employees. In 2017, 83 French employees took part in a closed committee meeting with the Chairman of the Group’s Executive Board to discuss the Company’s strategy and the future of the sector. These twice-monthly “Let’s Chat” meetings are also held in the subsidiaries and attended by the Chairman of the Executive Board or locally with the Country Director. At Group level, a discussion session for the Group’s 150 top managers supplemented this with a Convention organized in June 2017, thereby fostering the sharing of the corporate culture and building pride. These measures are included in the action plan embarked upon by the Group’s Management in response to the results of the “You&Klépierre” engagement survey that was carried out in 2016. The three main improvement proposals put forward by employees have been implemented. KLÉPIERRE 2017 REGISTRATION DOCUMENT 195