2017 FULL-YEAR EARNINGS — FEBRUARY 8, 2018 ENGAGING OUR CUSTOMERS THROUGH DIGITAL 3.8m Facebook fans +17% vs. 2016 Engagement rate on social media 340bps above average1 In-depth social media listening with Critizr to get the most of customers’ insights More than 40malls answering customers questions in less than 1 hour (#JustAsk) 1 Engagement rate (number of interactions through click, like, share, comments) on Klépierre malls’ Facebook pages at 4.0% compared to 0.61% (worldwide average for accounts with a fan base of between 10,000 and 99,999) 35