4 SUSTAINABLE DEVELOPMENT 4.1 STRATEGY AND ORGANIZATION 164 4.4 ACT FOR PEOPLE 193 4.1.1 Issues and stakeholders 164 4.4.1 Visitor satisfaction 193 4.1.2 Act for Good® with Klépierre: 4.4.2 Health and well-being at the centers 194 a new CSR Strategy 167 4.4.3 Employees 195 4.1.3 Governance 169 4.4.4 Procurement and business ethics 202 4.1.4 Management system and tools 172 4.4.5 Philanthropy 205 4.1.5 Main achievements in 2017 173 4.1.6 2022 strategic plan 175 4.5 METHODOLOGY, CONCORDANCE TABLE AND DATA VERIFICATION 206 4.2 ACT FOR THE PLANET 176 4.5.1 Methodological note 206 4.2.1 Energy performance 176 4.5.2 Concordance tables 209 4.2.2 Climate change 180 4.5.3 Independent verifier’s report on 4.2.3 Circular economy 185 consolidated social, environmental and societal information presented 4.2.4 Building certification 189 in the management report 211 4.2.5 Sustainable mobility 190 4.3 ACT FOR TERRITORIES 191 4.3.1 Local employment and economic momentum 192 4.3.2 Taking part in local life and corporate citizenship 192 4.3.3 Involvement of stakeholders in development projects 193 KLÉPIERRE 2017 REGISTRATION DOCUMENT 163