SUSTAINABLE DEVELOPMENT Act for People 4 The development of employees and career paths was identified as one scope. Klépierre University reports to the Group's Human Resources of the high-risk internal issues in the Group’s CSR materiality matrix. Department. The team in charge of Klépierre University is in direct On the strength of this belief, the Group made a commitment contact with the human resources departments of each country. The to reach a 100% access to training rate for its employees by training needs identified by managers during the annual performance 2022. appraisals that they do with their employees are entered into the Group’s talent management tool and incorporated into the training plan. For several years, training has been organized around Klépierre The Group had a 90% rate of access to training in 2017, with an University, the Group's training school, which is international in average of 30 hours of training per trained employee. 3 RATE OF ACCESS TO TRAINING 2017 2016 GROUP 90% 82% 3 ACCESS TO TRAINING BY GENDER 2017 2016 Men Women Total Men Women Total Total number of training hours 16,607 17,987 34,595 14,101 15,940 30,041 Average hours of training per trained employee 33 28 30 29 27 28 Average hours of training per employee 32 24 27 25 21 23 RATE OF ACCESS TO TRAINING 95% 85% 90% 87% 77% 82% The increase in the rate of access to training in 2017 and in the Klépierre University's training catalog, which contains a range of number of hours is most marked at “Middle Management” and 130 courses, changes to keep pace with the Group’s challenges and “First Line Management” levels, which account for 32% of the total strategy. To meet the operational imperatives, short courses are workforce. 54% of training hours were conducted outside of France, a multiplying and the roll-out of online learning has accelerated (virtual 37% increase versus 2016. classroom, mobile learning, tutorials, etc.). These new formats make it possible to enhance the satisfaction of learners and their supervisors 3 NUMBER OF HOURS OF TRAINING PER TRAINED EMPLOYEE and to improve the effectiveness of apprenticeships. BY MANAGEMENT LEVEL In 2017, training programs were rolled out to accelerate the digitization 2017 2016 of the various businesses and help improve customer service. A total of 3,495 hours of marketing training were delivered, representing 10% Executive Management 23 20 of the total hours provided. Top Management 22 29 In line with the Group’s commitment to offer a high-quality working Middle Management 38 28 environment for its employees in terms of health, safety, and well- First Line Management 36 29 being in the workplace, employees received 2,419 hours of training on Non Management 28 27 these topics (occupational health, first aid, and fire safety, statutory AVERAGE 30 28 training such as technical accreditations for teams at the centers). Training is partly carried out in-house by employees, thus accelerating The training drive and the increased expertise offered by the Group the sharing of best practices and experience, the transmission of university to the various entities in the countries nevertheless leaves Group know-how and culture, through a rewarding process for room for creativity at a local level. Accordingly, the teams in Turkey employees. In 2017, 34,5% of training hours, (11 922 hours) were rolled out a training and knowledge-sharing platform. provided by internal trainers. There has been an “internal trainers” Staff development requires managerial support. group for a number of years which enjoys dedicated trainings and seminars for its own development. These employees cover a diverse Identifying high-potential employees, offering development range of training areas including asset management, marketing, opportunities, and proposing individual career paths are among the system utilization... main objectives of the Group’s human resources policy. KLÉPIERRE 2017 REGISTRATION DOCUMENT 199