SUSTAINABLE DEVELOPMENT Strategy and organization 4 Results The CSR Panel identified the following as priorities for Klépierre: Issues comprising major risks Issues offering the greatest opportunities Business ethics Local economic development Respect for human rights Partnership with retailers Customer health and safety Dialog with stakeholders Outsourcing and responsible purchasing Renewable energy Governance Circular economy The Group’s commitments will be detailed throughout section 4 along Strategic goals for 2030, with the operational implementation of measures designed to manage specific commitments for 2022 these risks and to take advantage of these top opportunities. The Act for Good® with Klépierre strategy rests on three pillars: 4.1.2 Act for Good® with Klépierre: > Act for the Planet; a new CSR Strategy > Act for Territories; Four years after Good Choices®, the Group’s first structured CSR plan, > Act for People. Klépierre launched its new strategy in late 2017: Act for Good® with The first pillar, “Act for the Planet,” comprises the major environmental Klépierre. issues that Klépierre faces in carrying out its business activities. The Group’s positive contribution to environmental matters, which has A jointly developed strategy been acknowledged for many years, encouraged the Group to set its goals even higher. Over the last few years, Klépierre has achieved Once the materiality matrix had been updated, the Group continued promising environmental results it can draw on in order to speed up the process of dialog by asking the panel of stakeholders to jointly environmental innovation and differentiation across its industry. develop the new CSR strategy. The second pillar shows the importance of the Group’s local footprint, The goals were as follows: meet the expectations of stakeholders, in the form of the shopping centers that it owns and manages in 16 which are sometimes new; make CSR ever more pragmatic and more countries. Various local initiatives already existed; this pillar structures positively correlated with financial performance; structure the initiative them in order to give them visibility can become a source of progress and focus efforts on the key areas of impact; and put the spotlight on and ever higher goals. The “Act for Territories” pillar unifies and makes the Group’s approach and its countries and make it more meaningful it possible to fit local actions into the bigger picture. for employees. Finally, the third pillar, “Act for People,” is focused on visitors, The panel met in August 2017 at the Group’s head office in Paris for customers, employees and Klépierre’s clients’ employees. This human- a one-day discussion and brainstorming event. The discussions took focused pillar is directed at all the communities with which the Group place in two phases: a first one in which the Group representatives interacts, with the aim of placing value creation for all at the center listened to the stakeholders’ perceptions of the Group’s CSR actions, of its efforts. followed by a second one during which the Group submitted an outline Each of the three pillars is broken down into specific quantified for a new CSR strategy. commitments, with a five-year timeframe (2022) supplemented by Klépierre’s Executive Board participated in these discussions and in medium-term goals (2030). the joint development of the Act for Good® strategy, in particular by sharing its vision and goals for Klépierre as well as by outlining its commitment to developing and rolling out the new strategy. This collaboration made it possible to highlight four key themes for Klépierre, which naturally comprise the major commitments underpinning Act for Good®: climate change, sustainable construction, health and well-being, and local value creation. The draft new strategy was then discussed with all Country Directors, the representatives of the functions that are most directly affected as well as the internal CSR Committee, before being signed off by the Group’s expanded Executive Committee. The prior consultation of stakeholders was key to ranking the issues, committing to long-term change and deepening future cooperation. KLÉPIERRE 2017 REGISTRATION DOCUMENT 167