SUSTAINABLE DEVELOPMENT 4Strategy and organization 4.1.4 Management system and tools > At Group level: an environmental and societal report on each asset is presented to the Executive Board and to the Supervisory The Group uses tools and processes to handle environmental and Board’s Sustainable Development Committee: annually for all CSR societal issues, in order to make the CSR approach fully operational. reporting indicators and quarterly for the energy, water and waste These tools are identical across Europe and are organized into four performance indicators. For this second set of indicators, reporting groups for greater clarity internally: definitions, monitoring, analysis no longer applies only to the Group’s 70 largest assets, but to the and actions. entire property portfolio. In 2017, an environmental and societal monitoring tool for the centers Analysis was rolled out across the entire property portfolio. It is designed to CSR collect information on all centers in the property portfolio, to where dashboard > Comparative analyses possible automate reporting (by directly hooking up utility suppliers of centers for example) and to automatically generate real-time analyses of the > Identification of areas actual sustainable development performance of assets. for improvement g > Personalized n i r o t i n o s M goals n o ti fini e D CSR Social issues CSR reporting reporting manuals > Monthly monitoring for Social data are processed in an information system shared with all One protocol energy, water and waste on environmental > Quarterly reporting Group human resources players, thereby enabling standardized and to the Executive Board and societal issues and Supervisory Board structured management of the data, based on a single repository. and one on social > Annual reporting issues across the entire s n o i t c scope A This information along with the qualitative data are compiled every CSR quarter by the Group Human Resources Department in order to action plan > Group annual monitor social indicators, providing oversight of the performance theme targets and well-being of employees as well as monitoring Klépierre’s human > Operational application resources policy. The strategic indicators regarding the social aspects across the entire portfolio of the CSR approach are presented annually to the Executive Board and to the Sustainable Development Committee of Klépierre’s Supervisory Board. Definitions: CSR reporting manuals Analysis: CSR dashboard The set of indicators identified in environmental, societal and social The shopping center, country and Group performance dashboards matters and the data of which they are made up are clearly defined provide a clear view of the environmental and societal impact, make and communicated to the teams. These definitions are identical across it possible to identify areas for improvement, identify best practices all 16 countries in which the Group operates and all shopping centers. and thereby improve operational oversight. The performance These definitions are grouped into two reporting protocols: dashboards are presented and discussed annually with all the Country Departments. > one on the social aspects, sent to the Human Resources managers in each country, which includes both quantitative and qualitative Work that was started in 2016 to improve the monitoring dashboards data; for each shopping center continued in 2017. The new dashboards now consolidate the main technical and sustainable development > the other on environmental and societal aspects communicated management indicators of the center on a monthly basis. to each country and to each Group asset, which contains close to 120 data collected for each shopping center in the portfolio. In addition, these dashboards now include a comparative energy and water consumption and waste performance analysis for each center: These documents are updated every year to reflect developments in the business activities and in the regulations. > in comparison to the center itself, against the previous month; > in comparison to other centers in its benchmark category Monitoring: CSR reporting (grouping of shopping centers that are comparable from a technical perspective). Monitoring at Group level has intensified in recent years. Internal These two performance analyses are based on statistical models reporting in each country of environmental, societal and social that allow external impact data (weather, architectural, technical and performance increases year-on-year, more heavily involving the business) to be restated in order to assess the real performance of departments and operational teams. each center and therefore be able to set realistic and individual goals Environmental and societal issues for each center. > Within the shopping center: monitoring has become even more These dashboards have recently been automated and digitalized frequent. The teams working at each asset (center managers and within the environmental and societal tool developed in 2017. technical managers) monitor utilities consumption (energy and water) and waste production at least once a month. 64% of centers are also equipped with energy measurement systems that enable real-time control. There has been increasing use of such tools over recent years. 172 KLÉPIERRE 2017 REGISTRATION DOCUMENT